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General Terms
1. INTRODUCTION This document (together with the documents mentioned herein) establishes the general terms and conditions governing the use of this website ( and the purchase of products through it (hereinafter referred to as the "Terms"). We encourage you to carefully read the terms, our cookie policy and our privacy policy (collectively referred to as "data protection policies" below) before using this website. When you use this website or order through it, you are bound by these terms and conditions and our data protection policies. If you do not agree with the terms and policies of data protection, do not use this website. These conditions may be modified. It is your responsibility to read them periodically because the conditions at the time of using the website or concluding the relevant contract (as defined below) are the conditions that apply. If you have any questions about the terms or policies of data protection, you can contact us by emailing us or asking us by phone. The contract (as defined below) can be concluded at your option in any of the languages ​​in which the terms are available on this website.
2. OUR DATA "VISION CLASS" Ltd. is registered under the Commercial Law of the Republic of Bulgaria, having its registered office and business address:
4, Stenka Razin str. UIC 204493941; BULSTAT: BG204493941;
The information or personal data you provide us will be processed in accordance with data protection policies. When you use this website, you consent to the processing of information and details, and you declare that all information and details provided are true and true.
The personal data that receives upon registration will only be used to serve users for acceptance and execution of orders, to provide information in the form of a newsletter. Users subscribed to the newsletter may terminate their subscription at any time.
The user account of a particular user can be deleted from the database, along with the associated data, at any time at the user's request, which can be expressed by sending an e-mail to the merchant.
By ticking the "I agree with the terms and conditions" field, the customer performs electronically
a statement within the meaning of the Electronic Document and Electronic Signature Act, stating that it is aware of these "General Terms and Conditions"
When you use this website and place orders through it, you agree:
4.1. Use this website to only legally valid queries and orders. 4.2 Do not make any fake or deceptive orders. If this order can reasonably be considered to have been made, we will have the right to cancel it and inform the competent authorities.
4.3. Provide us your email address, postal address and / or other coordinates accurately and accurately. You also agree that we may use this information to contact you in relation to your order, if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we can not accept your order. When you place an order through this website, you declare that you are over 18 years of age and have the legal right to enter into binding contracts.
The service to deliver the articles offered on this website is available only in Bulgaria.
To place an order, you must follow the online purchase procedure and click on "Send Order". You will then receive an email confirming the receipt of your order ("Order Confirmation"). You will be informed by email confirming that the order has been sent ("Order Confirmation").
All product orders depend on availability. In this regard, if there are any difficulties with the delivery of products or no more items left in stock, we reserve the right to provide you with information about substitute products of the same or higher quality and value that you can order. If you do not want to order replacement products, we will refund any amount you may have paid.
We reserve the right to remove any product from this website at any time and to remove or modify any material or content contained therein. While we will always do our best to process all orders, there may be exceptional circumstances that force us to refuse the order processing once we have sent a confirmation of the order. We reserve the right to do so at any time. We are not responsible to you or any third party for the removal of any product from this website or for the removal or modification of any material or content from the website or for not having processed an order after we have sent confirmation of the order.
Notwithstanding the text above for declining a product order and except in exceptional circumstances, we will endeavor to send the order consisting of the product (s) listed in each delivery confirmation prior to the date specified in the corresponding delivery confirmation or, if there is no delivery date specified, within the expected time limits specified in the choice of delivery method, and in all cases we will deliver the product within a maximum of 30 days from the date of Order Confirmation. However, there may be delays for reasons such as unforeseen circumstances or the delivery area. For the purposes of these terms, "delivery" will be deemed executed and the order will be deemed to be "delivered" as soon as you or a third party indicated by you in addition to the supplier acquires possession of the goods, which will be evidenced by the signing of a document to receive the order at the delivery address you specified.
If it is impossible to deliver your order, we will try to find a safe place to leave it. If we can not find a safe place, your order will be returned to our warehouse. We will also leave a note explaining where your order is located and what to do to deliver it again. If you are not at the delivery point at the agreed time, we ask that you contact us to arrange a delivery on another day. If, within 15 days of the date on which your order is available for delivery, the order can not be delivered to you for reasons that do not depend on us, we will assume that you wish to terminate the Agreement and it will be terminated. As a result of termination of the Agreement, we will refund all payments you receive, including delivery costs (except for any additional charges resulting from your choice of each delivery method other than the usual delivery method we offer) without undue delay and in in each case, within 14 days of the date on which this Agreement is terminated. Please note that transportation due to termination of the Agreement may result in additional costs that we will be entitled to transfer to you.
Products will be your responsibility from the time of delivery to you as outlined in paragraph 9 above. You will acquire ownership of the products when we receive full payment of all amounts due, including the cost of delivery, or at the time of delivery (as defined in paragraph 9 above) if this was to be done later.
The price of the products will be determined at any time on our website, except in case of obvious error. While we make every effort to ensure that the prices displayed on the website are correct, an error may occur. If we find an error in the price of any of the products you have ordered, we will inform you as soon as possible and will give you the opportunity to confirm your order at the correct price or to cancel it. If we are unable to contact you, the order will be deemed canceled and all paid amounts will be refunded in full. We are not obliged to provide you with any product at an incorrect lower price (even when we have sent a confirmation of the order) if the price error is clear and unambiguous and it was reasonably possible for you to be identified by you as an incorrect price. Site prices are VAT, but exclude shipping charges that are added to the total price as outlined in our Shopping Guide. Prices can be changed at any time. However, except as provided above, the changes will not affect the orders for which we have sent a confirmation of the order. Once you have selected all the items you want to buy, they will be added to your shopping cart. The next step will be to process the order and make the payment. To do this, you need to follow the steps of the purchase process by specifying or checking the information requested in each step. In addition, during the purchase process before payment, you can change your order information. A detailed description of the purchase process is provided in our shopping guide. Also, if you are a registered user, in My Account there is a record of all the orders you have made, and you can use the following cards as a payment method: Visa, Mastercard, American Express, Visa Electron Payment by bank transfer: the amount due is made by bank transfer to the bank account specified by in Raiffeisenbank:
IBAN BG73 RZBB 9155 1007 9445 76.
To minimize the risk of unauthorized access, your credit card information will be encrypted. Once we receive your order, we require prior authorization of your card to ensure that there are sufficient funds to complete the transaction. When you click on "Purchase," you acknowledge that the credit card is yours or that you are the legal owner of the voucher. Credit cards are subject to verification and authorization by the legal entity that issued the card. If the legal entity does not authorize the payment, we are not responsible for any delay or failure to deliver and we will not be able to enter into a contract with you related to such a transaction. You explicitly authorize us to issue an invoice for payment electronically. Nevertheless, you can freely indicate at any time your desire to receive a paper invoice, in which case we will issue it and send it to you in the above format.
The website also has the functionality to buy goods as a guest. With this type of purchase, you will only be asked for information that is essential for the processing of your order. After completing the purchase process, you will be offered the opportunity to register as a user or to continue as an unregistered user.
According to the prevailing rules and regulations in force, all purchases made through the site are subject to value added tax (VAT). The price quoted is for a product number, including VAT.
15.1 Legal Right of Withholding Right of Withdrawal If you enter into the contract as a consumer, you have the right to withdraw from the Contract (with the exception of the products referred to in clause 15.3 below for which the right of withdrawal is excluded) within 14 days, without giving any reason, without any indemnity or penalty and without paying any costs, except for the costs expressly stated in these terms and conditions. The withdrawal period will expire after 14 days from the day you acquire or a third party other than the carrier and indicated by you acquires the physical possession of the goods or in the case of multiple goods in one order delivered separately after 14 days of the day , in which you acquire, or a third party other than the carrier indicated by you, acquires possession of the last remaining item ordered in a single order. To exercise your right of withdrawal by emailing us at / You can use a denial form as outlined in the Appendix below, but it is not required. In order to comply with the withdrawal period, it is sufficient to send your notice on the exercise of the right of withdrawal before the withdrawal period expires. Consequences of Refusal If you choose to opt out of this agreement, we will refund you all the payments you have received, including delivery costs if incurred (with no additional charges resulting from your choice of any delivery method other than the usual delivery method we offer) without unnecessary delay and in any case within 14 days of the date on which this contract was terminated. We will make such a refund using the same means of payment as you used in the original transaction. In any case, you will not be charged any fees as a result of such a refund. Notwithstanding the above, we may refuse a refund until we receive the goods back. You will send back to: 9000 Tsar Osvoboditel Blvd. 37 No unjustified delay and in any case not later than 14 days from the day you send us your withdrawal from this contract. The deadline is met if you send your goods back before the end of the 14-day period. You are solely responsible for the reduced value of the goods solely as a result of the processing, except as may be necessary to establish the nature, characteristics and performance of the goods. 15.2 Contractual Disclaimer In addition to the statutory right of withdrawal for consumers referred to in clause 15.1 above, we grant you a period of 30 days from the date of confirmation of the delivery of the products (except those mentioned in clause 15.3 below, which excludes the right of cancellation). If you return the goods within the contractual withdrawal period after the expiration of the time limit, you will be refunded only the amount paid for the products in question. If you do not choose one of the free return methods listed in clause 15.3 below, you will bear the direct cost of returning the goods. You may exercise your contractual right of withdrawal under clause 15.1 above. However, if you notify us of your intention to withdraw from the Agreement after the statutory withdrawal period, you must deliver the goods to us within 30 days of the confirmation of the shipment. 15.3 General Provisions You may not opt ​​out of the Contract when it is for the delivery of any of the following products: Your right to cancel the contract applies exclusively to products returned in the same state in which you received them. No refunds will be made if the product has been used after it has been opened for products that are not in the same condition as when they were delivered or if they were damaged so take care of the product (s) ) while it is yours. Please return the products using or switching on their original packaging, instructions and other documents, if any, accompanying the products. If canceled, the products must be returned as follows. 15.1.1.Response by courier: When returning the product (s) by courier, you must send the product in its original packaging and follow the instructions given in the "RETURNING GOODS" section of this website. If you have purchased goods as a guest, you can request a courier return. Upon returning the product (s) you will bear the cost of return and we are entitled to charge you for such costs. In this case, you can return the product directly to the address indicated on the receipt you received when shipping the product. We ask you to return the product without delay, along with the receipt at the address given on the receipt, and in any event not later than 14 days from the day you informed us of your decision to terminate the contract. After reviewing the item, we will let you know if you are eligible for reimbursement of the amounts paid. The shipping cost will be at your expense when the goods are returned. Refunds will be made as soon as possible and in any case within 14 days of the date you notified us of your intention to cancel the agreement. Notwithstanding the above, we may refuse refund until we receive the goods back or provide us with evidence that you have returned the goods, whichever is the earlier. Refunds will always be made using the same means of payment you used to pay for your purchase. You will bear the costs and risks of returning the products as indicated above. If you have any questions, you can contact us through our contact form or email. 15.4 Returning defective products If you think that at the time of delivery the product is not as specified in the contract, you must immediately contact us by email providing product information and damages. We will look carefully at the returned product and inform you by email within a reasonable time whether the product can be replaced or whether you are eligible for a refund (as the case may be). Repayment or replacement of the item will take place as soon as possible and in any event within 14 days of the date we send you an email confirming that a refund or replacement will be made. If the defect or damage is confirmed for returned products, we will provide you with a full refund, including the cost of the charges you have made for delivery and return. Refunds will always be made using the same means of payment you used to pay for your purchase. All rights recognized in the current legislation will be guaranteed in any case. 16. RESPONSIBILITY AND DISCLAIMER
Unless otherwise expressly stated in these terms, our liability in respect of any product acquired on our website will be strictly limited to the price of the purchase of the product in question. Notwithstanding the foregoing, our liability will not be either revoked or limited in the following cases: 16.1. In the case of fraud or misleading fraud; or 16.2. In any case, in which it was illegal or prohibited to exclude, restrict or attempt to exclude or limit our liability. Notwithstanding the above paragraph and to the extent permitted by law, and unless otherwise stated, we will not accept any liability for the following losses regardless of their origin: 16.2. 1 loss of revenue or sales; 16.2.2. business loss; 16.2.3. loss of profits or contracts; 16.2.4. loss of estimated savings; 16.2.5. data loss; 16.2.6. loss of office hours or hours of management. Due to the openness of this website and the possibility of errors in storing and transmitting digital information, we do not guarantee the accuracy and security of the information transmitted or received through this website, unless specifically stated on this site. All product descriptions, information, and materials displayed on this website are provided "as is" without any express or implied warranties of any kind except those that are legally established. In this sense, if you sign the contract as a consumer or buyer, we are obliged to deliver goods that are in accordance with the Agreement, being responsible to you for any lack of compliance that exists at the time of delivery. It is understood that the goods are in conformity with the Contract if they: (1) match the description given by us and possess the qualities we have provided on this website; (2) are suitable for the purposes for which goods of this type are normally used; (3) show the quality and characteristics that are common to goods of the same type and which can reasonably be expected. To the extent permitted by law, we exclude all warranties, except those that can not be lawfully excluded for the benefit of users and users. The provisions of this clause will not affect either your legal rights as a consumer or your right to opt out of the Agreement.
You acknowledge and agree that all copyrights, trademarks, and other intellectual property rights in all materials or content provided as part of the website belong to us at any time or to those that grant us a license to use them. You may use this material only to the extent that we or the licensees expressly permit it. This does not prevent you from using this website as much as you need to copy your order or contact information.
You should not use this website improperly by intentionally introducing viruses, trojans, worms, logical bombs, or any other software or technologically harmful or damaging material. You will not attempt to make unauthorized access to this website, the server on which the site is located, or any server, computer, or database associated with our website. You undertake not to attack this website through any denial of service attack or distributed denial of service attack. Failure to comply with this clause will be considered as an infringement as defined by the applicable regulations. We will report any non-compliance with this regulation to the relevant authorities and we will cooperate with them to determine the identity of the attacker. Also, in case of non-compliance with this clause, permission to use this website is terminated immediately. We are not responsible for damages or damages resulting from a denial of service attack, virus or any other software or technologically harmful or damaging material that may affect your computer, IT equipment, data or materials resulting from the use of this website or downloading content from it or those to which this site redirects you.
If our site contains links to other third-party websites and materials, the above links are provided for information purposes only, and we do not have control over any content on these websites or materials. Accordingly, we will not take any responsibility for damages or damages resulting from their use.
The applicable regulations require some of the notification information we send to you to be in writing. By using this site, you agree that most of the communication with us will be electronic. We will contact you by email or provide you with information by posting notifications on this website. For contractual purposes, you agree to use this electronic means of communication and agree that all contracts, notifications, information and other communications we send you electronically comply with the legal requirements for its submission in writing. This condition will not affect your legal rights.
The notices you send us should preferably be sent via our contact form, by email / Subject to the provisions of Clause 20 above, and unless otherwise stated, we may send you email either by email or by the mailing address you provided us when making an order. It is understood that notices will be received and will be processed as soon as they have been posted on our website 24 hours after they were sent by email or three days after the postmark on each letter. As evidence that the notification has been sent, it will be sufficient to prove, in the case of a letter, that it was correctly addressed that the correct mark was affixed and that the letter was duly sent by post or mailbox; in the case of email, that the message was sent to the email address specified by the recipient.
The contract is binding on both parties, as well as on our successors, acquirers and heirs. You may not transfer, surrender, impose or otherwise transfer a contract or any rights or obligations arising out of the agreement without prior written consent. We may surrender, subrogate, impose, subcontract or otherwise transfer a contract or any rights or obligations arising out of the contract at any time during the term of the contract. For the avoidance of doubt, the above transfers, assignments, cassations, or other transfers will not affect the rights that, as applicable, you have acknowledged as a user by law or have canceled, reduced or limited in any way explicit and implied warranties that may to provide you with.
We will not be liable for any failure or delay in accordance with any of the obligations we undertake when it is caused by events beyond our reasonable control (Force Majeure Circumstances). Force majeure includes any action, event, non-exercise, omission or accident beyond our reasonable control, including, inter alia, the following: i. Strike, lockout or other forms of protest. 23.1. Civil unrest, rebellion, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or preparation for war. 23.2. Fire, explosion, storm, flood, earthquake, collapse, epidemic or other natural disasters. 23.3. Failure to use trains, ships, aircraft, motor transport or other means of transport, public or private. 23.4. The impossibility of using public or private telecommunications systems.
23.5. Acts, decrees, laws, regulations or restrictions of any government or public body. 23.6. Strike, damage or accident in sea or river transport, post transport or any other mode of transport. It is assumed that our obligations arising from contracts are interrupted during the period during which the force majeure remains in force and we will be given an extension of the period during which we will fulfill these obligations with a time equal to the time it takes the situation of force majeure. We will provide all reasonable resources to put an end to the situation of force majeure or to find a solution that allows us to fulfill our obligations under the treaty despite the situation of force majeure.
The lack of a requirement on our part to strictly abide by you on any of the obligations assumed by you under a contract or these terms or the lack of exercise on our part of rights or actions that correspond to us by virtue of this Agreement or the terms and conditions will not constitute a denial or limitation of those rights or actions, nor will You exempt from the above obligations. Removing a requirement on our part of a particular right or action will not constitute a waiver of any other rights or actions arising from the Contract or the terms. Our failure to comply with any of these terms or rights or actions arising from the Agreement will not come into force unless it is expressly provided that this is a waiver and is formalized and communicated to you in accordance with the provisions of the Notifications section above.
If any of these terms or contract clauses are void and void by a formal decision of the authority concerned, the remaining terms and conditions will remain in effect without being affected by that statement of destruction.
These terms and conditions and any document referred to therein shall constitute the entire agreement between the parties with respect to the purpose of the same, replacing any prior agreement, agreement or promise made between the parties verbally or in writing. The parties acknowledge that we have agreed to enter into a contract without being dependent upon any declaration or promise made by the other party or which may be implied by any statement or document in the negotiations undertaken by both parties prior to the abovementioned contract , except those explicitly mentioned in these terms. Neither party shall take any action regarding any untrue statement made by the other party, verbally or in writing, prior to the date of the Contract (unless the aforementioned false statement is made for fraud). The only action that may be taken by the other party will be due to a breach of the Agreement in accordance with the terms of these terms.
We have the right to review and change these terms at any time. You are subject to the policies and conditions in force at the time you use this website or make any order except in cases where by law or decision of governmental entities we have to make retroactive changes to these policies, privacy policy. In this case, the possible changes will also affect orders previously made by you.
The use of our website and the contracts for the purchase of a product through the specified website are governed by the laws of the Republic of Bulgaria. Any dispute arising out of or relating to the use of the website or the above-mentioned contracts will be subject to the non-exclusive jurisdiction of courts in Bulgaria. If you enter into the Agreement as a consumer, nothing in this clause will affect the rights you have, as recognized in any applicable legislation in this area.
If you, as a buyer, believe that your rights have been violated, you may address your complaints to us at or under an out-of-court settlement. In this regard, if the purchase between you and us is made online through our website, in accordance with EU Regulation No. 524/2013, we hereby notify you that you have the right to try to settle your consumer dispute with us out-of-court via email. Your comments and suggestions are always welcome. Please send any comments and suggestions through our contact email.
Choose item (s) and quantity
Click "Buy Now" button
Choose a payment method
If you do not have a registration, you need to enter delivery data, if desired and invoice.
Next to the photo and description of each product there is a button "Buy Now" and "Add to Cart". Pressing the Buy Now button saves the selected product in your virtual "Consumer Cart". Here you can directly purchase or continue browsing the site. In case you want to continue shopping you can choose an "Add to Cart" button. For your convenience, your shopping cart is always located in the upper right corner of the menu. The contents of the shopping cart are saved until you decide to switch to the selected products. You can browse the contents of the basket, add new products, or remove those you do not want.
The price quoted is for a product number, including VAT.
Orders on the site are accepted 24 hours a day.
Choose a payment method from the drop-down menu. The store has a payment method - with debit / credit card and payment upon delivery (cash on delivery).
Pressing the "Send Order" button takes you to the ordering process, which includes:
Name and surname, city, postal code, address, email, phone. Choose delivery address.
If you do not wish to send the product to the address specified during the registration, you must enter the new data.
If you want an invoice to be issued to you, after pressing the "YES" button the invoice data fields are also filled in.
Once you have specified the shipping address, click the "Send Order"
If you have a PROMO CODE it is entered in the specified place of the order before you press
button "send order" After selecting a payment method and make sure that the data you are sending
you have provided correct entries, click the "Confirm and Finalize Order" button.
31. What kind of payment can I use to make my purchase?
We offer the following payment methods:
Payment by debit or credit card (MasterCard, MasterCard Electronic, Visa Electron, Visa, American Express, PAY, MY POS). DOES NOT RESERVE AND DO NOT RECEIVE DATA ON YOUR CARD.
Payment by bank transfer: payment of the due amount is made by bank transfer to the bank account specified by in Raiffeisenbank:
IBAN BG73 RZBB 9155 1007 9445 76. Upon receipt of the goods, you owe nothing to the courier for the product (s), for orders over 100.00 BGN
Payment on delivery (cash on delivery): upon receipt of your order, you pay the amount due to the courier.
Why can my credit card be declined?
Your credit card may be rejected for any of the following reasons:
The validity of the card may have expired. Make sure your card is still valid.
You may have reached your credit limit. Contact your bank and verify that you have not exceeded the allowed shopping limit.
You may have entered some data incorrectly. Verify that you have filled out all required fields correctly.
Can I include my business data on my invoice?
Yes. Simply click on the "Invoice" option in your personal information and fill in the tax information we request.
How long can I change or return an item?
Any return or replacement must take place within 1 month of the confirmation email. More information in Terms and Conditions reserves the right to refuse returns requested or sent outside the fixed term or to products that are not in the state in which they were received
How do I switch or return an item?
You can return the product (s) by courier to the address indicated on delivery or in Varna, Tsar Osvoboditel Blvd. 37B
Can I keep the original item after I have requested a change?
No. If 14 days have elapsed since the date of change request and we did not receive the original items, the amount will be collected through the original payment method.
Once the change is made, can I return the new item?
Yes. You have one month from the date we have confirmed the new delivery and your shipping costs are at your expense.
Can I switch or return any item?
Yes, as long as it is in perfect condition and with the appropriate labels / stickers, undamaged packaging.
When will the refund for my returned item be refunded?
The amount will be refunded to you by the same payment method used on your purchase within about 10-14 days, depending on your bank.
All products offered by have a warranty.
The warranty includes free adjustments and maintenance of glasses such as changing bushings, tips, screws, ultrasonic cleaning, and more.
The warranty covers only factory defects of the product. Any other defects resulting from normal use or the result of impact, breakage or other external interference are not covered by the warranty.
Possible defects covered by the warranty are removed free of charge from authorized repairers in Bulgaria and other countries around the world, expressly described in the warranty card of the product. is not a party unless it is explicitly mentioned under the warranty agreement between the buyer and the product manufacturer.
Any other claims against to compensate for damages, terminate the contract of sale, refund the purchase or replace the product are excluded and are not subject to review.
The warranty conditions are in accordance with the regulations and requirements of the Consumer Protection Act. Under general conditions (the product is not damaged by a blow, breakage or other external interference), the company repairs or replaces a new item.
In the case of a wrong item, the company will replace the good with the correct one.
The warranty conditions are in accordance with the regulations and requirements of the Consumer Protection Act. If the general conditions are met (the goods are not damaged by a blow, breakage or other kind of external interference), the company repairs or replaces a new item after submitting proof of purchase (receipt, invoice).
Where can I get my order?
It can be sent to your chosen address (home, office, etc. and never to a mailbox)
How long will it take for my order to arrive? Deliveries are made through Bulgarian Posts from 5 to 30 days. For individual and special orders, the delivery time will be from 15 to 60 business days. In some cases it is possible, after our order, that the manufacturer informs us of a delay or depletion of the product and we will inform you promptly by telephone or email. If you are unable to deliver the product, we will offer you a similar one to the exhausted item. In the event of shipping problems arising from our fault, any additional costs are at our expense. In all other cases, subsequent shipment will be at your expense. Orders received on SATURDAY and SUNDAY, as well as HOLIDAYS, are processed on the first business day.


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